For your Local Distributor Call 877.733.8022   

Limited Walk-in Bath Residential Warranty

Products Covered: Walk-in baths manufactured by Purewater Bath and put to residential use.

Persons Covered: The original purchaser for residential use (Customer).

Warranty Period: Ten (10) years on the tub shell, five (5) years on all other parts and components and Lifetime for the Door Seal. The warranty period begins on the date of original purchase for use or two (2) months after the product leaves Purewater Bath’s facility, whichever comes first. Purewater Baths may require Customer to document original purchase and provide serial number(s).

Scope of Coverage: This warranty only covers problems reported to Purewater Baths during the warranty period. Coverage is SUBJECT TO the exclusions below. If a tub shell manifests a defect or fails to properly perform under ordinary use within the warranty period, Purewater Baths will repair or replace it at Purewater Bath’s election, but shall have no responsibility with respect to removal, reinstallation or transport of the tub shell. If any other part or component manifests a defect or fails to properly perform under ordinary use during the warranty period, Purewater Baths will provide repair parts or replacement parts at its election. As a condition to warranty service, Purewater Baths may require Customer to return defective/malfunctioning parts and may charge Customer for the repair / replacement parts subject to a full refund upon receipt of the return parts and verification of the problem.

Freight Costs: Purewater Baths will only pay freight on a least-cost basis to ship repair/replacement parts to destinations within the continental United States.

Exclusions: This warranty does NOT cover a) metallic plated hardware, light bulbs or fading from exposure to direct sunlight; b) failure, damage or defect caused by any of the following after the product leaves Purewater Bath’s factory: mishandling, abuse, misuse, neglect, accident or natural disaster, normal wear and use that does not affect the product’s function; failure to maintain the product as recommended by Purewater Baths (See operator’s manual); corrosive chemicals or other substances or c) any part that has been altered or tampered with, including but not limited to alteration or tampering with any labeling.

Making Claims: Report problems to Purewater Bath’s customer service department.
Telephone: 877-733-8022 or 214-646-1985
Fax: 214-352-0348

Dealer Warranties: No dealer or distributor has any authority to bind Purewater Baths to any other warranty or any change or addition to this warranty.

SOLE REMEDY / LIMITATION OF DAMAGES: THE REMEDY PROVIDED ABOVE UNDER “SCOPE OF COVERAGE” IS CUSTOMER’S EXCLUSIVE REMEDY FOR ANY DEFECT OR MALFUNCTION OF THE PRODUCT. To the fullest extent allowed by law, Purewater Baths disclaims and excludes liability for consequential and incidental damages including, but not limited to, loss of use, lost rentals, lost profits, loss of business reputation, out of pocket expenses, damage to property other than the warranted product, mental anguish and punitive damages. Some states limit or do not allow the exclusion or limitation of incidental or consequential damages. Some or all of these limitations may not apply to you.

STATE LAW RIGHTS: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. THE DURATION OF ANY IMPLIED WARRANTIES UNDER STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE WARRANTY PERIOD DESCRIBED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.


As an avid golfer I look forward to my "spa" treatments at home. I am so happy that we installed a Purewater Baths in our master bath remodel. I really feel like I'm on vacation each time I turn on the lights and jets. Plus, cleaning is so easy. Thanks Purewater Baths!

I purchased four pipeless hydrotherapy drop-in pedicure units in Febuary/March of 2012.  We have absolutely loved the quality of the pedicure sinks over the last year. Our clients are always blown away with the luxury and esthetic appearance of the units.  

Please call 877.934.0477 to have one of our sales representatives help you customize your order.